How we can help
Send the brand, model, symptoms and a short video where possible. We will advise whether an onsite repair attempt, emergency opening or replacement is the sensible next step.
- Lockout diagnosis
- Battery and emergency-power checks
- Alignment and latch issues
- Reset and credential support
- Replacement assessment
Describe the symptoms before booking
Tell us whether the keypad is dark, the motor runs without unlocking, a credential is rejected, or the latch catches when the door closes. A short video, brand and model help us distinguish a power issue from alignment or mechanical trouble. Do not send PINs or access codes.
Repair or replacement assessment
A stiff door, misaligned latch or battery problem may need a different solution from a failed electronic component. Repair feasibility depends on the model, fault and availability of parts. We explain whether troubleshooting, opening or replacement is appropriate before proceeding.
Frequently asked questions
Do you repair every digital-lock brand?
Send the brand and model first. Service availability and repair options must be confirmed for the specific lock; not every fault or model can be repaired.
What if I am locked outside?
Tell us immediately that this is a lockout and whether there is another authorised way into the property. Send a photo of the lock and your location. Ownership or authorisation must be verified before secured access work.
A real jammed digital lock in Bishan
The bolt was stuck in the door frame and the door would not open. We cleared the jam by drilling only part of the faulty lock, without drilling the door itself. We restored access close to midnight, then returned the next day to fit a Gateman WG200.
This job needed replacement after opening. Whether another lock can be repaired depends on its fault and condition.
Read the full Bishan case study → · Digital lock replacement and installation
What to send us
Send your location, clear photos of the lock and the full door, gate, vehicle or safe, plus a short description of what happened. This helps us assess the required tools, likely method and applicable charges.
Important before work begins
Ownership or written authorisation is required for secured access work. Final pricing depends on the lock, complexity, location, timing and whether parts are required. We explain the applicable scope before starting.